FAQ overview
Questions
- General
Answers
- Can I use my own freight carrier?
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We have negotiated discount freight charges with our carriers to give you reasonable freight rates. If you prefer to use your own carrier, just let us know at the time of placing your order and supply us with your carrier contact details and your account number.
- How can I see a whole group of products at once so I can select the one that best meets my needs?
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The Brochure Library is designed for this purpose where all the products in a particular category are on the one page. The Library reference for each product is listed in its description.
- How long will my delivery take?
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There are many variables such as whether your item is in stock, whether it can be bought in, or has to be manufactured, how far you re from us, or, whether we need to make adjustments to your product such as cutting to size, adding extra pieces or bagging into specific numbers for you. If there are multiple items in your order you may request to have all come together or send what is in stock and send the rest later.
As a GENERAL GUIDE ONLY, here are some approximate lead times. Of course your item may come more quickly than this if it is in stock or already on its way. If timing is critical, please call our office and our staff will be happy to give you more accurate information regarding your order. As always, we aim to have goods sent out as quickly as is humanly possible.
Small off the shelf items that are in stock (such as ceiling clips or display accessories): 2-3 days
Regular stock items that may be out of stock when you order (such as deli trays, food tickets, merchandiser strips) : 1-2 weeks
Items that need to be manufactured in Australia (such as some scanstrip, acrylic bins or look up units): 2-4 weeks
Items that come from overseas (such as Nanna Bags, Smart Bowls, trolleys and baskets): 4 - 8 weeks
Custom cardboard bins: 6 - 8 weeks from receipt of approved art work and deposit. - What if I can't find the product I am looking for?
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Just because you cannot see the items you are after, does not mean we do not have it or cannot get it. We have access to thousands of items that can be brought in or manufactured to your requirements. Please give our office a call and we will do our best to assist.
- What if I ordered the wrong item?
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Firstly, you will need to speak to our warehouse staff before returning any goods. They will give you instructions on how to proceed.
If you have ordered the wrong item and we have supplied what you ordered, freight costs will be your expense.
If you have ordered the correct item and we have sent the wrong item, return freight will be at our expense - Where are my good being shipped from?
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Posm Solutions office and distribution centre is 2 hours south of Sydney in Bomaderry (Nowra), NSW, Australia. Most items are shipped from here but sometimes goods are sent direct from our supplier if it is impractical to send to us first, or they may be shipped direct from overseas for large or bulky custom orders. Posm Solutions staff will be happy to discuss this with you at the time of ordering.
